Voluntary Plug-in Remote Control Recall

In cooperation with the U.S. Consumer Product Safety Commission, Dimplex North America Limited is announcing a voluntary recall and replacement program for approximately 700,000 plug-in remote control receivers included with certain Dimplex, Electraflame, Symphony, Optiflame, Electralog and Charmglow branded electric fireplaces, stoves and fireplace inserts. Dimplex consumers affected by this program should contact Dimplex North America at 866-673-9880.
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Consumers

Please take the following steps:

  1. Refer to the remote diagrams to determine if you have an affected plug-in remote control. Click here to view a full list of products that may have contained the affected remote controls.
  2. If you believe you have an affected plug-in remote control receiver, please do not use it. Unplug the receiver from the electrical outlet, unplug the fireplace from the receiver, make note of the model number/DOC ID # and date code for claim purposes, then dispose of the receiver.
    • Note: This voluntary recall does not in any way affect the safe operation of the electric fireplace or stove when connected without the use of the plug-in remote control receiver. You may still safely operate your fireplace or stove product manually by plugging it directly to the electrical outlet.

If you have an issue or concern with your fireplace that is not addressed by operating the fireplace manually, please call 866-673-9880. Before calling, please have available the remote control accessory model number/DOC ID # and date code, as well as the model and serial number for the fireplace or stove that the remote was supplied with. The fireplace or stove model number and serial number are located on the product as noted in your original User’s Guide.

Remote Diagrams

How to identify recalled plug-in remote control receivers:

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