Contact Information
U.S. Consumer Product Safety Commission
Toll-free Consumer Hotline:
800-638-2772
Hours: 8:00 a.m. — 5:30 p.m. ET
Website:
Email:
In cooperation with the U.S. Consumer Product Safety Commission,
Dimplex North America Limited is announcing a voluntary recall and
replacement program for approximately 700,000 plug-in remote control
receivers included with certain Dimplex, Electraflame, Symphony,
Optiflame, Electralog and Charmglow branded electric fireplaces,
stoves and fireplace inserts. Dimplex consumers affected by this
program should contact Dimplex North America at 866-673-9880.
In cooperation with the U.S. Consumer Product Safety Commission,
Dimplex North America Limited is announcing a voluntary recall and
replacement program for approximately 700,000 plug-in remote control
receivers included with certain Dimplex, Electraflame, Symphony,
Optiflame, Electralog and Charmglow branded electric fireplaces,
stoves and fireplace inserts. Dimplex consumers affected by this
program will receive a replacement plug-in remote
control kit at no cost for each recalled plug-in receiver.
In some instances, the plug-in remote control receiver can overheat, posing a fire hazard. Dimplex does not have any reports of injury, but does have multiple reported incidents with damage that extends beyond the failure mode of the product. We are choosing to act with an abundance of caution. If you believe you have the affected plug-in remote control receiver, please do not use it. Unplug the receiver from the electrical outlet, unplug the fireplace from the receiver and dispose of the receiver (after taking note of the model number and date code as illustrated). You may still safely operate your fireplace or stove product manually by plugging it directly to the electrical outlet. This voluntary recall does not in any way affect the safe operation of the electric fireplace or stove when connected without the use of the plug-in remote control receiver.
Dimplex has received reports of approximately 5,000 units malfunctioning due to overheating. One case resulted in a fire causing property damage.
Mass merchandise, home improvement, specialty fireplace and furniture retailers sold fireplaces, stoves and fireplace inserts that included the affected plug-in remote control between 1998 and 2008 for $199 to $1,499.
Consumers
Please take the following steps:
- Refer to the remote diagrams to determine if you have an affected plug-in remote control. Click here to view a full list of products that may have contained the affected remote controls.
- If you believe you have an affected plug-in remote control receiver, please do not use it. Unplug the receiver from the electrical outlet, unplug the fireplace from the receiver, make note of the model number/DOC ID # and date code for claim purposes, then dispose of the receiver.
- Note: This voluntary recall does not in any way affect the safe operation of the electric fireplace or stove when connected without the use of the plug-in remote control receiver. You may still safely operate your fireplace or stove product manually by plugging it directly to the electrical outlet.
If you have an issue or concern with your fireplace that is not addressed by operating the fireplace manually, please call 866-673-9880. Before calling, please have available the remote control accessory model number/DOC ID # and date code, as well as the model and serial number for the fireplace or stove that the remote was supplied with. The fireplace or stove model number and serial number are located on the product as noted in your original User’s Guide.
Remote Diagrams
How to identify recalled plug-in remote control receivers:
